Qatar General Electricity and Water Corporation (Kahramaa) has witnessed a remarkable increase in the use of its online services of late.
During the period from March 17 to 28, the creation of new electronic accounts increased by 93%, logging into electronic accounts increased by about 300%, and downloading the Kahramaa app for smartphones went up by 240%, when compared to the same period in February.
Kahramaa noted that during the same period, the company received 17,820 requests through its digital platforms, where 14,200 electronic payment transactions were made, as well as1,122 house shifting requests, 2,033 requests to issue a certificate, 32 requests to register as a Qatari participant eligible for exemption, in addition to requests to remove meters for the purpose of demolition and meter complaints.
The large increase in the number of online transactions reflects the customers' response to Kahramaa's call to do so instead of visiting the service centres.
Kahramaa has succeeded in completing the linking and integration of its systems with a number of different entities in the country in accordance with Qatar National Vision 2030 and the national development strategies to ensure the ease of receiving information effectively and efficiently, which was reflected in the level and quality of services provided to the public.
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