The Information and Communication Technology Division of Mannai Trading Co (Mannai ICT) has been awarded the ISO 27001 and ISO 20000-1 certifications.
The certification for ISO 27001 Information Security Management System has been awarded for the scope of “managing information security in software development, trading, design, installation, commissioning and servicing of information communication technology infrastructure, telecom, medical and office equipment and related software, hardware and managed services”, according to a statement by Mannai Corporation.
The ISO 20000-1 Service Management System certification has been granted for the scope of “the service management system of Mannai ICT, division of Mannai Trading Co, supporting the provision of managed services, maintenance and support to its internal and external customers in accordance with the service catalogue.”
With the implementation of ISO 20000-1, value-adding activities are now captured in clearly defined with efficient and flexible processes along the entire service management lifecycle. With this in place, Mannai ICT is able to “further improve the service reliability and performance to serve its customers even better than before”.
Mannai ICT has implemented a framework to ensure a proper and systematic approach to address related challenges and threats based on the ISO 27001 management system. To further enhance its resilience, Mannai is in the process of implementing the National Information Assurance Policy as well as the Qatar 2022 Cybersecurity Framework.
These certifications come on top of the existing standards of ISO 9001 Quality Management System, ISO 14001 Environment Management System and OHSAS 18001 Occupational Health and Safety Management System. The Health and Safety Management System, ISO 45001, will replace the existing OHSAS certification in the first half of 2020 to better reflect the risk-based approach to the well-being of Mannai ICT’s employees, the company said.
“Exercising corporate responsibility to customers, employees, the public and the State of Qatar through the continuous improvement of service quality, cybersecurity, environmental impact and employees’ well-being is not optional. With the implementation of the frameworks for quality, environment, health and safety, service management and cybersecurity, Mannai demonstrates that it takes its role and obligations as one of the leading companies in the country very seriously,” said Juan Leon, Group general manager of Mannai ICT.
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