Center for Patient Experience and Staff Engagement receives award
November 10 2019 12:33 AM
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Officials with the award.

HMC’s Center for Patient Experience and Staff Engagement (CPESE) has been presented with the ‘Early Adopters of the Planetree Fellow in Person-Centred Care Programme Award’ by the internationally renowned, US-based healthcare consultants, Planetree International.
The award was presented to Nasser al-Naimi, deputy chief of Quality, CPESE and director of the Hamad Healthcare Quality Institute; Ali al-Khater, chief communications officer; and Dr Khalid al-Jalham, director of the Ambulatory Care Center, during a gala award ceremony designed to recognise leadership in the field of person-centred care.
“In 2018, HMC signed a three-year partnership with Planetree to strengthen CPESE’s capabilities by providing strategic direction and support to further enhance our commitment to ‘putting the patient first’,’’ explained al-Naimi. “Since signing the partnership, the CPESE team has been working to implement the Planetree Fellowship Programme, which aims to recognise qualified healthcare professionals and students who have successfully expanded their knowledge of person-centred approaches and applied this knowledge in the field. We are honoured to receive this award, which recognises the priority we put on person-centred care across HMC.”
HMC is the first hospital system in the world to implement the Planetree Fellowship Programme, with the first group expected to graduate next year, it has said in a statement.
This fellowship programme is based on the principles of person-centred care and requires individuals to participate in and provide evidence for a range of activities based on the three domains of learning,
 doing and sharing.
“We are proud to announce the new individual credential, Fellow in Person-Centred Care, which recognises competency in the principles and practice of person-centred care, and is a major milestone in the field. Working together, Planetree and HMC’s dedicated CPESE team, under the leadership of Mr Nasser al-Naimi, has developed a unique recognition of excellence. The Fellow in Person-Centred Care credential not only signifies a thorough knowledge base of person-centred care, but also requires evidence of the practical application of that knowledge to one’s work with patients, families and colleagues, and specific ways in which both the knowledge and practice have been shared in order to advance the field of patient experience,” said Susan Frampton, president of Planetree
International.
The first phase of the programme involves working with five HMC facilities (Ambulatory Care Center, Communicable Disease Center, Enaya, Home Health Care and Private Nursing), and the plan is to ensure that all HMC organisations achieve this certification over the coming years.



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